FREQUENTLY ASKED QUESTIONS



1. Where is Sunny Side Party Rentals located?


We are located in Weber County, Utah. Our business office is located at 1285 20th Street in Ogden, UT and our Pickup Warehouse is located at 3477 W. 2550 S. in West Haven, UT.


2. What kind of items do you rent out?


We offer a wide selection of party rentals including commercial party tents, tables, chairs, dance floors, concession equipment, and more.


3. Do you deliver and set up the equipment?


Warehouse pickup is free. We can deliver for a fee. Our delivery fee for standard deliveries is $75 for the first 10 items, then $1/item after that. We also provide setup, and takedown services for most items for $1/item for setup and $1/item for  take down.  Some items comes with delivery and setup included such as our High Peak Commercial Party Tents and Dance Floors. For personalized quote, simply Request a Quote on our website and we will be happy to put something together for you! 


4. What areas do you serve?


We serve customers in Utah, Idaho and Wyoming. If you're outside this area, contact us, and we’ll do our best to accommodate you. Our standard delivery area is a 30 mile radius of our shop. Areas outside of that may incur an "out of area" fee based upon the distance we will need to travel from our warehouse. 


5. How do I book a rental?


You can book directly through our website or contact us at 801-820-4977 for assistance.


6. How far in advance should I book?


We recommend booking at least 2–4 weeks in advance, especially during peak party seasons, to ensure availability as all of our rentals are on a first-come first-serve basis. 


7. What payment methods do you accept?


We accept major credit cards, debit cards, and online payments through our website. Cash payments available upon request. All booking deposits must be made via card payment through a secured link on our website.  


8. Is a booking deposit required?


Yes, a non-refundable 15% booking deposit is required to secure your rentals. The remaining balance is typically charged to the card on file after your items are delivered to you or after you pickup.


9. What is your cancellation policy?


If you need to cancel, please notify us as soon as possible. Tents must be cancelled 24 hours in advance to receive full refunds - booking deposits. All 15% booking deposits are non-refundable unless cancelled by us for weather related issues the prevent us from delivering or setting up your items.


10. How do I ensure the equipment is safe?


We clean and inspect all of our equipment before and after every use. Our team will also provide guidelines at time of delivery or pickup to ensure proper use. We ask that items be returned in the same condition as they are in when they leave our warehouse or are delivered. 


11. Can all the rentals be used outdoors?


Many of our items can be used both indoors or outdoors. Other items such as the wood chairs and dance floors must be covered and cannot be exposed to the elements.


12. Will I be shown how to use the equipment?

We will show you how to use the equipment before transferring them to you. We also have a How-to Videos tab on our website or contact our customer support line at 801-820-4977 ext 3. 


13. Do I need to clean the equipment before returning it?


We ask that you return the items in the same condition you received them in. 


14. What happens if an item is damaged during my rental?


If an item is damaged due to improper use or negligence, repair or replacement fees may apply. Accidental damage caused by normal use will not be penalized.


For any other questions please feel free to reach out to us by phone at 801-820-4977 or by email at [email protected]